How much money is the front desk leaking while you sleep?
Guests from other time zones ask, wait, and book elsewhere. OTAs keep a cut of stays you already won. After checkout, you have no pass in their phone.
This page puts a conservative dollar figure on that gap — using your numbers, not a sales promise.
Addressable leak / year
$547,776
Illustration, not a forecast
Conservative recovery / year
$431,946
800 stays at your ADR
That is about
1,014 stays
$45,648 / month
Run it on a property like yours
Start with a preset, then edit. Every percentage is visible and conservative. We do not claim 100% of after-hours enquiries.
Where the money goes
Stay value $540 · 11,923 checkouts / year
Overnight silence
$178,200
27.5 lost stays / month from 110 after-hours enquiries. Concierge recovers 35%. Recoverable in this model: $62,370.
OTA tax you could shift direct
$34,768
5% of $695,369 annual OTA commission. The rest of the OTA book is not counted.
No pass in their pocket
$206,035
381.5 extra stays / year if 4% of guests without an owned channel came back.
Spa / F&B not offered
$128,772
12% of checkouts × $90 ticket.
Still leaking after recovery
$115,830
Unrecovered after-hours stays
Payback in stays
66.7 / month
at $180 ADR, 3 nights
Illustration only. It does not include staff cost, paid media, or a price for WalletPush. One recovered stay per week at your ADR is the practical test.
How this is calculated
- Stay value = ADR × length of stay. Room nights / year = rooms × occupancy × 365. Checkouts / year = room nights ÷ length of stay.
- Overnight leak = monthly enquiries × after-hours share × abandon rate × stay value × 12. Recovery applies only this bucket (default 35%).
- OTA addressable = room nights × OTA share × ADR × commission × direct-shift rate. We do not treat all OTA commission as leak.
- Wallet leak = checkouts × share with no owned channel × incremental rebook rate × stay value. That incremental rate is already conservative.
- Optional spa line = checkouts × attach-rate gap × average ticket.
What plugs the leak
Not a generic chatbot on the website. One director the guest talks to — then specialist agents for the job. Your booking engine and spa system stay the system of record. The wallet pass is what they keep after the chat ends.
01
Director
One conversation, in the guest’s language, at any hour. Routes by intent: stay, spa, dining, group, or a human.
02
Rooms specialist
Collects property, dates, and occupancy, then opens your existing booking engine with those fields already filled.
03
Spa / outlet specialist
Answers from your knowledge, then hands into the spa or dining system you already use. Live spa inventory stays there.
04
Wallet pass
Apple Wallet and Google Wallet after enquiry or booking. Lock-screen reach without an app. The channel OTAs do not own.
Built for hospitality brands, not a single spa inbox
Spa software can book a treatment. Guest-journey tools can email someone who already has a reservation. The leak is earlier: the hotel website at 2am, Instagram from another market, a question about which property, then nothing in the guest’s wallet when they go home.
- 24/7 multilingual front door on your site, then WhatsApp and social.
- Human takeover with the thread intact — the director does not fake a person.
- Rooms, spa, and in-stay tools stay where they are. WalletPush orchestrates the guest into them.
A practical test
If this illustration is even half right, recovering 66.7 stays a month at $180 ADR already covers a serious concierge programme. Book a discovery call and run it against your actual enquiry log — not these defaults.
Book a Discovery Call